IMPACT enables my team to capture the complexity of women and children’s experiences of violence and abuse.  It helps us assess risk, create safety management plans and monitor progress.

IMPACT is a really great system. It allows us to fully understand the work of the service, the outcomes achieved and how best to modify provision to meet changing and emerging need. More importantly it also provides concrete reassurance that every interaction with a vulnerable individual is structured in such a way that both provides support and identifies risks in a sensitive and timely manner.

IMPACT enables staff to produce data and evidence key outcomes, informing changes to better meet the needs of our clients.

Refuge’s IMPACT tool has been of great benefit to us at Richmond Council. It enables the domestic violence specialists in the borough to deliver a professional service which ensures they focus on supporting victims, ensuring they receive high quality support and protection, rather than spending their valuable time filling in endless forms. In the current economic climate it is vital that value for money is achieved and evidenced, and IMPACT provides this in a well-structured way providing clear well evidenced outcomes.

Refuge has developed one of the best IT support tools I have seen. The system is intuitive and supports all the process required by staff and management with the relevant reporting checks and data analysis built in. IMPACT supports the organisation’s ability to assess achievements and look at areas for improvement. The system is tailored for individual support plans and check lists to be developed for each client along with the associated risk assessments. The system will track client reviews and the management are required to carry out a % check of the processes at service and regional level.