For over seven years IMPACT has made a critical difference in domestic and sexual violence services' response speed and quality, as well as making services better targeted and more accountable.
What is IMPACT?

Technically, it’s a proven online case management tool with an embedded outcomes framework,
designed for domestic and sexual violence services.

Practically, it’s the best way for commissioners, caseworkers and service managers supporting those at risk to make sure all the right things are done, when they need to be done, by all the right people.

Designed by Users

IMPACT was designed by case workers, so it’s intuitive to use. It’s been proven in the field for over seven years, for over 45,000 cases.


IMPACT wasn’t designed for profit, so it’s really affordable for any size of group. Because we believe that saving lives is more important than making money.

Scalable and Secure

IMPACT works for all sizes, from individual users up to large organisations. It has 256 bit SSL certification, and all data is stored in an encrypted format.


For service managers and commissioners, IMPACT means accountability, oversight and best practice are embedded in the services they support.
IMPACT is having great impact

Case Workers

talk about how easy and effective IMPACT is to use.

Service Managers

explain how their services have really benefited from using IMPACT.


explain how IMPACT has helped justify funding for vital services.


Refuge’s Director of Operations explains what IMPACT does for them.

What IMPACT users say

Key Benefits

There are so many reasons to use IMPACT, here are a few items

Best Practice Built In

At Refuge we have been deeply involved in setting the Government best practice standards for services like ours. We have embedded these into the way IMPACT works, so the groups using it - and those who commission them - know that they are operating at the highest standards. Best practice is not static.

Adaptable and Intuitive

IMPACT is not inflexible, however. It can be adapted to the needs of particular vulnerable groups and the services that support them. IMPACT is being used in domestic violence and wider VAWG services such as rape and sexual assault.

Saving Lives and Saving Money

IMPACT is focused on helping make sure that men, women and children are given the best possible pathway to a safer and better life. Helping to protect some of the most vulnerable in society might seem reason enough to use IMPACT. However, there are pragmatic benefits as well – an independent evaluation conducted in May 2016 by the New Economics Foundation (NEF) determined that the Social Return on Investment (SROI) in Refuge's VAWG services produces £4.94 for every £1 invested.

Helping Protect Specialist Services

We know in this current economic climate that demonstrating value for money is vital.
IMPACT is a built-in, accountable system that helps specialist providers deliver high quality, effective services and evidence outcomes.

The IMPACT Story

Read how over many years Refuge developed IMPACT based on its own best practices.

IMPACT provides excellent, flexible reporting

Best practice case management
Evidence-based outcomes
Full reporting to meet needs of funders

Start using IMPACT today!

If you would like more information, or to arrange a demonstration of IMPACT,
please either call Jane Keeper on 020 7395 7745 or simply fill in the form below.


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